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Eldora hotel © 2014

General Regulations

Reservation Policy:

To book your hotel room please call for a consultation support staff and make reservations according to the information below:

ELDORA HOTEL

Address: 60 Ben Nghe street, Hue city, Vietnam

Phone: +84 234 3866666

Fax: +84 234 3866667

Email: info@eldorahotel.com

Website: www.eldorahotel.com

 

Check-in and check-out procedures:

Check-in is after 14h00.

In the case of early check-in, the hotel will charge 50% of the room rate of the contract between the hotel and the customer unless prior notice or arrangement with the relevant department in the hotel.

Check out before 12h00. In case guests wish to check out after 12h00 and before 18h00, the hotel will charge 50% of the room rate, check out after 18h00 The hotel will charge an extra night, unless notified or arranged in advance. in the hotel.

Guests are required to provide ID or Passport when checking in. Customers may deposit or pay in advance to hold a room or pay after using the service. Payment method: Bank transfer or direct payment.

 

Cancellation / Amendment Policy:

+ Cancel within 7 days to 3 days prior to arrival date will be charged 50% of the total room charge

+ Cancel within 3 days of arrival date will be subject to a penalty fee of 100% of the total booking price

 

Child Policy:

Free of charge for one child under 6 sharing bed with parents

+ Surcharge of 110,000 VND for one child from 6 to under 11 sharing bed with parents

+ Surcharge of 500,000 VND for 1 child 12 years old or older or 3rd person inclusive of extra bed

 

PROVISIONS ON OTHER SERVICES

In addition we offer other services:

  • Provide conference and event rooms or wedding parties
  • Restaurant service, bar
  • Other entertainment services

For more information and price quotation, please contact the Hotel Sales Department by phone: +84 234 3866666 or by email: info@eldorahotel.com

Payment method: Bank transfer or direct payment.

Accommodation

  • 81 luxury guest rooms
  • Non smoking floors and rooms
  • Deluxe bathroom amenities
  • Free wifi in-room & throughout the hotel.
  • Satellite 40 inch LED television
  • 220-240V AC power adaptors
  • In-room safety box
  • Bedside electronic master control panel
  • In-room smoke detectors and sprinkler systems
  • Tea and coffee making facilities
  • Complimentary 02 bottled mineral water, tea and coffee
  • Stocked mini bar
  • Baby cribs (upon request)
  • IDD telephone
  • Hair dryer
  • Bath tub and cubicle bath

Children Policy

  • Children from 0–4 years old stay free of charge. Baby cots are on request and subject to availability
  • Children from 5 to 11 years old stay free if using existing bedding. Breakfast surcharge at VND75,000net per child per meal. If an extra bed is required charges apply
  • Children until 12 years old and up are qualified for an extra bed at VND 500,000 net per bed per night inclusive daily breakfast. Maximum an extra bed per room.

Guest Services

  • 24-hour security
  • 24-hour reception
  • Business center
  • 24-hour in-room dining
  • Laundry, dry cleaning and pressing
  • Limo transport to and from airport
  • Tour service
  • Car rental
  • Transportation arrangements
  • 24-hour concierge 
  • Floral arrangements upon request

 

Dining and Entertainment

  • Eldora Restaurant
  • Coffee Lounge
  • Skyline Bar
  • Eldora Boutique Shop

Recreational Facilities

  • Fitness Centre with state of the art equipments.
  • Indoor swimming pool (not heated) and sun terrace
  • Eldora Massage with individual treatment rooms

Meeting room

  • Function hall accommodating up to 150 persons with state of the art audio and video equipment.
  • Board room accommodating up to 25 persons.